Privacy Policy

This policy explains what information Velmora collects when you shop with us, and how we use it. By placing an order or creating an account, you agree to the practices described here.

Information we collect

• Name, phone number, and delivery address when you place an order
• Email address if you create an account or contact support
• Order history and items in your cart or wishlist
• Basic device and browser information for security and site performance

How we use it

• To process and deliver your orders, including sharing your name, phone, and address with our delivery partners
• To send order updates via SMS, WhatsApp, or email
• To respond to questions sent through our support channels
• To improve our product catalog and site experience

What we don't do

We don't sell your personal information to third parties. We only share what's necessary with delivery and payment partners to fulfill your order.

Data retention

We keep order and account information for as long as your account is active, or as needed to resolve disputes and meet legal requirements.

Your choices

You can request a copy of the information we hold about you, or ask us to delete your account, by reaching out through the contact details below.

Contact us

Questions about this policy can be sent to ramishrana71@gmail.com or WhatsApp 0329-6163181.